Cookies Policy
​​Cookies Policy
Effective Date: [25/11/2024]
Registered name: Dr PGB Aesthetic Ltd (“we,” “us,” or “our”) uses cookies on our website to enhance your browsing experience, provide essential functionality, and analyse website performance. This policy explains what cookies are, how we use them, and your choices regarding their use.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit our website. They help us recognize your device, remember preferences, and improve your experience on our site.
2. Types of Cookies We Use
We use the following types of cookies:
1. Essential Cookies:
• Necessary for the website to function properly.
• These cookies cannot be switched off in our systems.
2. Analytics Cookies:
• Help us understand how visitors interact with our website.
• Data collected is anonymized and used to improve website performance.
3. Functional Cookies:
• Enable enhanced functionality and personalization, such as remembering preferences or login details.
4. Marketing Cookies:
• Track visitors across websites to display relevant advertisements.
• Used only with your consent.
3. Managing Your Cookie Preferences
When you visit our website, you can choose to accept or decline cookies using our cookie banner. You can also manage or delete cookies through your browser settings. However, disabling cookies may impact your experience on the website.
For more information on managing cookies in your browser:
• Google Chrome: Manage cookies
• Mozilla Firefox: Cookies settings
• Safari: Manage cookies
• Microsoft Edge: Cookies and site data
4. Third-Party Cookies
We may use third-party services, such as Google Analytics, which set their own cookies to provide analytics or advertising services. These third parties are responsible for their own cookie practices, and their policies can be reviewed on their websites.
5. Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in regulations or how we use cookies. Any updates will be posted on this page with the revised effective date.
6. Contact Us
If you have any questions about our use of cookies, please contact us:​
Email: dr.pgb.beauty@gmail.com
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Privacy Policy
Dr PGB Aesthetic customer privacy notice
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Registered name: Dr PGB Aesthetic Ltd
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This privacy notice tells you what to expect us to do with your personal information.
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· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain​​
​​​What information we collect, use, and why
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We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
· Name, address and contact details
· Gender
· Pronoun preferences
· Date of birth
· Next of Kin details including any support networks
· Emergency contact details
· Photographs
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
· Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
· Payment details (including card or bank information for transfers and direct debits)
· Insurance policy details
· Call recordings
We also collect the following information to provide patient care, services, pharmaceutical products and other goods:
· Health information
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
· Identification documents
· Safeguarding information
We also collect the following information to comply with legal requirements:
· Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
· Names and contact details
· Website and app user journey information
· IP addresses
· Records of consent, where appropriate
We also collect the following information for information updates, marketing or market research purposes:
· Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Payment details
· Account information
· Purchase or service history
· Call recordings
· Information relating to health and safety (including incident investigation details and reports and accident book records)
· Correspondence
We also collect the following information for dealing with queries, complaints or claims:
· Health information​​
​​​Lawful bases and data protection rights
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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
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If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
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Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:​
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Our lawful bases for collecting or using personal information to comply with legal requirements are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
· Directly from you
​How long we keep information​​​​​​​​​​​​​​​​​
Retention Schedule Notes
1. Data Disposal: Records must be securely destroyed (e.g., shredding for paper records, permanent deletion for electronic files) at the end of their retention period.
2. GDPR Compliance: Personal data should not be kept longer than necessary and must only be retained for the purposes it was collected.
3. Client Rights: Clients have the right to access, rectify, or request deletion of their personal data unless it must be retained for legal or regulatory purposes.
4. Review Period: The retention schedule should be reviewed annually to ensure ongoing compliance with applicable laws and regulations.
Who we share information with
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Others we share personal information with
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· Other health providers (eg GPs and consultants)
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· Insurance companies, brokers and other intermediaries
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· Legal bodies or authorities
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· Relevant regulatory authorities
Duty of confidentiality
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We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
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· you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
· we have a legal requirement (including court orders) to collect, share or use the data;
· on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
· If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
· If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Last updated
16 November 2024